For the last 20 years I’ve been creating
collaborative cultures in organizations, here are the issues I encounter when scoping for
- Commissioner doesn’t know what they want to have happen and hasn’t really thought it through
- The wrong people have been asked and the wrong people are at the meeting
- The way that they’re going about the commissioning and design of the intervention is an example of the problem they’re trying to solve
- The company is ignoring the huge wealth of creativity and expertise already operating in the company
Therefore it is foolish to go in and pitch to solve a problem they don’t actually have.
“Clean Scoping fosters emergent outcomes. Every meeting means you’re likely to end up a long way from where you started. When I first go into an organisation, I have nothing to sell because I have no idea what we’re going to do.
I know that if the company does commission our services then we'll probably use the following Systemic Modelling tools:
- Clean Questions
- Clean Set Up
- Clean Feedback
- Developmental Tasks
- Drama Triangle
- Clarifying Problems and moving to Outcomes
- Moving from Drama to Action using the Clean Change Cycle
- Eliciting autogenic metaphors such as Working at
But I’m unlikely to be able to sell these to them as they stand – they’re almost meaningless without a clear context and an agreed outcome.
Being in a state of not knowing is crucial to Clean Scoping. Even if I start to have an idea of what I could do, I keep it quiet at first. Not only do I not talk about it, but if I notice I’m thinking about it too much, I move it out of my attention (usually just outside of my peripheral vision). The more attention I have on my own outcomes the less room there is for observation and emergent knowledge. There’ll be a stage later when I’m clear what needs to be done but at that point I'm a naïve expert.
So many times when I’m brought in to help foster change, the project sponsor hasn’t taken the time to find out who, if anyone, is already doing what they want people to do. Once I know what they actually want people to do, I get them to send out a few emails and ask whether this is already happening in the organisation and who’s doing it well, especially if they’re people with similar resources to those who need the skills, because if they can do it, so can others.
This saves reinventing the wheel and also sends the meta-message of rewarding and appreciating good work.
When I scope a project cleanly, I am in a state of knowing nothing, expecting nothing, observing lots, holding them to their outcomes and feeding back my observations, trusting they’ll make good use of the information and that an exciting piece of work may emerge from it.”
Guidelines for Clean Scoping
- Know your own patterns; know what’s likely to trigger you to show off or jump to
conclusions or try to please someone
- Be confident to challenge
your client and to hold them to their own values and outcomes.
- Access experts and
examples of great practice from within the system.
- Check and recheck that
the design is code-congruent with the outcomes wanted by your client. The way you and
the project sponsor are designing the intervention needs to be an example of
the outcome you'd like from the intervention.
- Do your due diligence -
practice, practice, practice with non-paying clients
until you know how this kind of process works and you have the
confidence to trust the process you are offering.
- When you’re evaluating an emergent
project, it’s a good idea to get in early and cast your observation net wide so
that unexpected shifts can be tracked.
- It's possible to have a whole system
impact if you work with influential nodes across the system.
- The person who sponsors the project
needs to be the one leading the change process. They
should demonstrate business and personal benefit before the main project
is rolled out.
- When a project is too rushed, there
isn't time for the first iteration to inform the next. Ensure there is space
for reflection and learning.
your work is any good people should see evidence of you applying it to yourself
– be the example of the process in the moment
How To Learn More
If you’d like to know more about Clean Scoping, you can go to Caitlin’s full article on the subject here.
Once we are appointed to run a project,
we use Systemic Modelling tools, as indicated above. We teach the generic
Systemic Modelling process in our Certified Level 1 Rolling Programme. Start the learning process by attending our
two-day Clean For Teams workshop where you
can experience the process for yourself.