UK & USA (California)

Bookings

• It is your responsibility to ensure that you meet the required standard for entry onto Clean Facilitator Parts 2 and 3. If you are unsure of your suitability, please contact us before booking.
• All other courses and workshops are open to anyone.
• To book a place on one or more of our events, please follow the on-screen instructions for the appropriate event(s).  
• Once we have received your payment you will receive an information sheet about the venue, with directions and details of accommodation. Closer to the event (at least one week beforehand) you will receive joining instructions. If you need any further information, please contact us, or call 023 9221 5355.
• Places on all trainings are booked on a first come, first served basis. When an event is full, we display it clearly on the website, but if it should happen that we receive several bookings at once, and we are unable to accept your booking we will let you know as soon as we can and you will receive a full refund.
• To qualify for an early bird price, you must pay in full by the date shown.

Cancellations

• If you need to cancel the event you have booked, we may be able to transfer you onto the same event at a later date at our discretion. There is no charge for this. Please contact us as soon as possible if this is the case.
• If you no longer wish to attend an event, but know someone else who does, we can transfer your place to them free of charge.
• If you need to cancel completely and would like a refund, the following charges apply:
  • From time of booking: You will get all your money back apart from a £25 / $40 per person admin fee.
  • From 6 weeks before start date: 20% course fee (i.e. you will get 80% back) 
  • From 2 weeks before start date: 50% course fee (i.e. you will get 50% back)
  • From 3 days before start date: 100% course fee (i.e. you will get nothing back)
• We need to receive your request for a refund in writing. See contact info below.
• Please telephone 023 9221 5355 to ensure your email / letter has arrived with us.
• In the unlikely event that we need to cancel an event, we will refund you in full as soon as possible, or will transfer your booking to another date, whichever you prefer. However, we are unable to compensate for any other money you may have spent on attending the course, e.g. for accommodation, travel etc.

Use of Information

• We promise not to share your details with any other person or business, unless we specifically ask for your permission to do so and you grant us that.
• We will not share your personal information with other participants until the end of the course, when you can choose to opt in or out of sharing your details with new friends and contacts you may have made.
• Any printed information given to you during your training is for your use only. If you do wish to publish or share any of this information, please ask for permission before doing so.

Elsewhere

Please note that the above terms and conditions do not apply to events in other locations (e.g. Australia, Russia). When you book an event in one of these locations, please be aware that you will be dealing with a different company and that their terms and conditions will apply instead.